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At Advanced Textiles, we take pride in the quality and craftsmanship of our products. Every item is carefully inspected before it leaves our facility.

Returns & Exchanges

• Returns are accepted within 30 days of delivery.

• Items must be unused, in their original condition, and in original packaging.

• Custom-made or special-order products are non-refundable unless defective or damaged upon arrival.

Refund Process

• Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.

• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the product is defective or an error was made on our part.

Damaged or Defective Items

• Please inspect your order upon receipt and contact us within 7 days if there is a defect or damage.

• We will arrange a replacement or refund at no additional cost.

At Advanced Textiles, we work hard to ensure your order arrives quickly, safely, and at the best possible rate.

Processing Time

• Orders are typically processed within 2–5 business days.

• Custom or made-to-order products may require additional production time, which will be communicated at the time of purchase.

Shipping Methods & Rates

• We ship across Canada and offer international shipping upon request.

• Rates are calculated at checkout based on weight, size, and destination.

• Expedited shipping options are available.

Delivery Times

• Standard delivery within Canada: 3–7 business days after shipping.

• Remote or rural locations may take longer.

• International shipping times vary by destination and customs clearance.

Order Tracking

• Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery.

Shipping Damage

• Please inspect your order upon arrival and contact us within 7 days if there is any damage. We’ll work quickly to resolve the issue.